Compras: explicar un problema y pedir una solución
MCER B112 palabras
Léelas en voz alta con su frase. Una palabra suelta se olvida; dentro de una frase, no.
place an orderhacer un pedido
I placed the order on Monday and received a confirmation email.
order numbernúmero de pedido
Please include your order number when you write to the shop.
delivery datefecha de entrega
The delivery date changed from Thursday to Saturday.
parcelpaquete
The parcel arrived this morning, but the box was wet.
wrong sizetalla equivocada
The jacket is the wrong size; I ordered a medium.
damaged itemartículo dañado
I took a photograph of the damaged item before returning it.
return an itemdevolver un artículo
You can return the item at the same shop where you bought it.
exchange an itemcambiar un artículo por otro
I'd like to exchange this shirt for a larger one.
ask for a refundpedir la devolución del dinero
I asked for a refund because the parcel never arrived.
proof of purchasecomprobante de compra
The email confirmation can serve as proof of purchase.
contact customer servicecontactar con atención al cliente
Contact customer service and describe what happened.
resolve a problemresolver un problema
The shop resolved the problem by sending the missing part.