Acquisti: spiegare un problema e chiedere una soluzione
QCER B112 parole
Leggile ad alta voce con la frase. Una parola da sola si dimentica; dentro una frase, no.
place an ordereffettuare un ordine
I placed the order on Monday and received a confirmation email.
order numbernumero d'ordine
Please include your order number when you write to the shop.
delivery datedata di consegna
The delivery date changed from Thursday to Saturday.
parcelpacco
The parcel arrived this morning, but the box was wet.
wrong sizetaglia sbagliata
The jacket is the wrong size; I ordered a medium.
damaged itemarticolo danneggiato
I took a photograph of the damaged item before returning it.
return an itemrestituire un articolo
You can return the item at the same shop where you bought it.
exchange an itemcambiare un articolo con un altro
I'd like to exchange this shirt for a larger one.
ask for a refundchiedere un rimborso
I asked for a refund because the parcel never arrived.
proof of purchaseprova d'acquisto
The email confirmation can serve as proof of purchase.
contact customer servicecontattare il servizio clienti
Contact customer service and describe what happened.
resolve a problemrisolvere un problema
The shop resolved the problem by sending the missing part.