Uma reclamação no hotel (A complaint at the hotel)

QECR B111 intervenções

Ouve a conversa

Podes ouvi-la as vezes que quiseres. Não há limite e não conta para nota.

Respondem-se a ouvir. Se erras, dizemos-te em que momento está.

What exactly does the guest ask for?
A different room — Ele próprio o diz: I'm not asking you to stop the drilling, I'm asking for a room on the other side.
The hotel is doing the building work.
False — The work is on the street, so it isn't ours. Ainda assim, ela resolve-lhe o problema.
The new room is on the ___ floor.
fifth — We do have one free on the fifth floor, facing the garden. A três um dois era a dele.
How much extra will he pay for the new room?
Nothing — It's normally twenty dollars more, but I won't charge you the difference: os vinte não lhos cobra.
She offers him a free breakfast.
True — And breakfast is on us tomorrow: «is on us» quer dizer que é por conta da casa.
Someone will come up with the bags in ___ minutes.
ten — I'll send someone up in ten minutes.

Ver a transcrição

Abre-a quando já tiveres tentado: lê-la antes transforma isto numa leitura.

A Good evening. I'm in room three one two, and I'd like to report a problem.

B Of course. What seems to be the matter?

A There's been building work outside my window since seven this morning. I booked a quiet room.

B I'm very sorry. The work is on the street, so it isn't ours, but I understand.

A I'm not asking you to stop the drilling. I'm asking for a room on the other side.

B Let me check. We do have one free on the fifth floor, facing the garden.

A That would be perfect.

B It's normally twenty dollars more, but I won't charge you the difference.

A Thank you. Can someone help me with the bags?

B I'll send someone up in ten minutes. And breakfast is on us tomorrow.

A That's very kind. Thank you for sorting it out so quickly.