Compras: explicar um problema e pedir uma solução
QECR B112 palavras
Lê-as em voz alta com a frase. Uma palavra solta esquece-se; dentro de uma frase, não.
place an orderfazer uma encomenda
I placed the order on Monday and received a confirmation email.
order numbernúmero da encomenda
Please include your order number when you write to the shop.
delivery datedata de entrega
The delivery date changed from Thursday to Saturday.
parcelencomenda; pacote
The parcel arrived this morning, but the box was wet.
wrong sizetamanho errado
The jacket is the wrong size; I ordered a medium.
damaged itemartigo danificado
I took a photograph of the damaged item before returning it.
return an itemdevolver um artigo
You can return the item at the same shop where you bought it.
exchange an itemtrocar um artigo por outro
I'd like to exchange this shirt for a larger one.
ask for a refundpedir o reembolso
I asked for a refund because the parcel never arrived.
proof of purchasecomprovativo de compra
The email confirmation can serve as proof of purchase.
contact customer servicecontactar o apoio ao cliente
Contact customer service and describe what happened.
resolve a problemresolver um problema
The shop resolved the problem by sending the missing part.