El paquete que no llegó (The parcel that never arrived)

MCER B111 intervenciones

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What does the tracking say happened to the parcel?
It was left with a neighbor — The driver marked it as left with a neighbor at number eleven.
His neighbor at number eleven has the parcel.
False — There is no number eleven on my street. The numbers stop at nine: ese portal no existe.
The replacement will arrive on ___.
Thursday — If I mark it urgent now, Thursday. Y dice expresamente que no promete el miércoles.
Why won't she promise Wednesday?
She prefers not to promise something she may not deliver — I'd rather not tell you Wednesday and be wrong. No da ninguna otra razón.
If the first parcel appears, he has to send it back.
False — Keep it or hand it back to the driver. Either is fine: puede quedárselo.
Why is the date important to him?
It is a present for his sister's birthday — I bought it for my sister's birthday on Saturday.

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Ábrela cuando ya lo hayas intentado: leerla antes convierte esto en una lectura.

A Customer service, this is Dana. How can I help you today?

B Hi. My order says “delivered” on Tuesday, but nothing arrived.

A I'm sorry about that. Do you have the order number?

B Yes. Four seven two, K as in kilo, nine one.

A Got it. The driver marked it as left with a neighbor at number eleven.

B There is no number eleven on my street. The numbers stop at nine.

A Then it's gone to the wrong address. I'll open a case and send a replacement.

B How long will that take? I bought it for my sister's birthday on Saturday.

A If I mark it urgent now, Thursday. I can't promise Wednesday, and I'd rather not tell you Wednesday and be wrong.

B I appreciate that. Thursday works.

A And if the first parcel turns up, keep it or hand it back to the driver. Either is fine.