A encomenda que não chegou (The parcel that never arrived)

QECR B111 intervenções

Ouve a conversa

Podes ouvi-la as vezes que quiseres. Não há limite e não conta para nota.

Respondem-se a ouvir. Se erras, dizemos-te em que momento está.

What does the tracking say happened to the parcel?
It was left with a neighbor — The driver marked it as left with a neighbor at number eleven.
His neighbor at number eleven has the parcel.
False — There is no number eleven on my street. The numbers stop at nine: esse número não existe.
The replacement will arrive on ___.
Thursday — If I mark it urgent now, Thursday. E diz expressamente que não promete quarta.
Why won't she promise Wednesday?
She prefers not to promise something she may not deliver — I'd rather not tell you Wednesday and be wrong. Não dá nenhuma outra razão.
If the first parcel appears, he has to send it back.
False — Keep it or hand it back to the driver. Either is fine: pode ficar com ele.
Why is the date important to him?
It is a present for his sister's birthday — I bought it for my sister's birthday on Saturday.

Ver a transcrição

Abre-a quando já tiveres tentado: lê-la antes transforma isto numa leitura.

A Customer service, this is Dana. How can I help you today?

B Hi. My order says “delivered” on Tuesday, but nothing arrived.

A I'm sorry about that. Do you have the order number?

B Yes. Four seven two, K as in kilo, nine one.

A Got it. The driver marked it as left with a neighbor at number eleven.

B There is no number eleven on my street. The numbers stop at nine.

A Then it's gone to the wrong address. I'll open a case and send a replacement.

B How long will that take? I bought it for my sister's birthday on Saturday.

A If I mark it urgent now, Thursday. I can't promise Wednesday, and I'd rather not tell you Wednesday and be wrong.

B I appreciate that. Thursday works.

A And if the first parcel turns up, keep it or hand it back to the driver. Either is fine.